Trobla Return Policy

At Trobla, we love happy customers! But what if your Trobla isn’t exactly like you imagined? Well, rest assured: if for any reason you are not completely satisfied, we will offer you a full refund within 14 days of purchase. If you are returning the purchase you made on this website, please make sure to send us the unused Trobla and all belonging accessories in the original packaging. Buyers are responsible for any costs associated with returning the item, including any currency conversion and/or local or international taxes. As soon as we have received the Trobla as required above, we will transfer the purchase amount to your bank account. If you’d like to make use of our flexible return policy, please email us at info@trobla.nl and we will make sure everything works out perfectly!

Want to return your Trobla?

1. Within 14 days after delivery, please send an email at info@trobla.nl.
2. Return the unused Trobla and all belonging accessories in the original packaging to:

Trobla
Weteringschans 108
1017 XS, Amsterdam
The Netherlands
3. After having received the Trobla as required, we will transfer the purchase amount to your bank account within 14 days.

Estimated shipment costs

Sent from within the Netherlands: €5,- and up
Sent from Belgium: €6,- and up
Sent from Worldwide: €10,- and up

Article 5. Right of Withdrawal on delivery of products

  1. On purchase of the products, the Consumer has the option to terminate the Agreement in writing, without stating his reasons, during 14 days. This term commences on the day that the product is received by or on behalf of the Consumer.
  2. During this term the Consumer shall handle the product and the packaging with care. He shall only unpack or use the product insofar as necessary to assess whether he wants to keep the product. If the Consumer exercises his Right of Withdrawal, he shall return the delivered product and all the accessories to the product – if reasonably possible – in its original condition, to Trobla (Weteringschans 108, 1017 XS Amsterdam), in accordance with the reasonable and clear instructions provided by Trobla.
  3. If the Consumer uses his Right of Withdrawal, the costs and risk for the return shipment shall be to the account of the Consumer.
  4. If the Consumer has already paid an amount, Trobla shall reimburse this amount as soon as possible, but at least 14 days after the return shipment or withdrawal.
  5. Trobla is entitled to refuse returned items or only make partial reimbursements of the payments, if the products are not returned in their original packaging, respectively have been damaged or used.
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